FAQ
Frequently asked questions
Questions about hair extensions
What exactly are hair extensions?
Hair extensions are artificial hair strands, often made from human hair, which are used to add length, volume and thickness to natural hair.
What types of hair extensions are available?
There are different types of hair extensions, including clip-in extensions, tape-in extensions, bonding extensions, sewn or braided extensions and micro-link extensions.
Single-drawn or double-drawn?
The choice between single-drawn and double-drawn extensions is all about the fullness and structure of the hair ends.
Our single drawn extensions follow the natural hair growth. The individual strands of hair in a bundle can vary in length, which means that the ends of the extensions gradually become thinner. Shorter hair may also be included in these strands.
Double Drawn Extensions, on the other hand, are fuller and have even, classy ends that provide extra volume and are therefore usually more expensive. Although there are still some shorter hairs in double drawn extensions, these are fewer in number than in single drawn extensions.
The decision between single and double drawn extensions depends entirely on your personal preferences and the desired end result.
How long can I wear hair extensions?
Hair extensions can be worn for different lengths of time depending on the care and quality. As a rule, they are recommended for a period of 2 to 6 months. After that, your own hair will grow back and the extensions will need to be removed or reattached by a hair stylist. However, it is important to remember that excessive wearing of extensions can damage the hair. It is recommended to take regular breaks to allow the hair to recover.
Can I style my hair extensions?
Yes, hair extensions can be styled just like your own hair. You can curl them, straighten them and even colour them (if they are human hair) to suit your desired look. However, it is important to use heat protection products and be careful with styling tools to avoid damage.
Can I have my hair extensions customised?
Immerse yourself in a world of the highest standards and exclusive quality. With our configurator, you have the opportunity to customise every detail according to your wishes and thus create a unique product. Choose between different colours, textures such as straight or wavy and hair lengths to create your perfect extensions.
Can extensions damage my natural hair?
If used and cared for correctly, hair extensions should not damage your own hair. However, improper application, excessive pulling or neglecting proper care can lead to hair breakage or damage. It is important that you follow the instructions.
How are hair extensions attached?
The attachment method depends on the type of hair extension. Clip-in extensions are clipped onto your own hair, tape-in extensions are attached to the hairline with adhesive tape, bonding extensions are attached with keratin or heat-activated adhesive and micro-link extensions are attached with small metal rings.
Can I swim or take a shower with extensions?
Yes, you can swim and shower with most hair extensions. However, it is advisable to tie the hair together to prevent it from tangling and to avoid exposing tape-in or bonded extensions to excessive amounts of water or prolonged submersion.
How do I care for my hair extensions?
To ensure that your hair extensions last a long time, you should brush them carefully with a wide-toothed comb, avoid excessive heat styling, use sulphate-free hair products suitable for hair extensions and follow your hair professional's care instructions.
Can I remove an hair extension by myself?
The removal of hair extensions should always be carried out by a professional so that your natural hair is damaged as little as possible. Professional hair extensionists have the necessary knowledge and tools to remove hair extensions safely and without damage.
Can anyone wear hair extensions?
In general, hair extensions are suitable for people with a hair length of at least 10 to 15 cm. However, it is advisable to seek advice from a hair extension specialist to determine whether you are a suitable candidate, as they will be able to assess the condition and texture of your hair to advise you correctly.
Can I sleep with hair extensions?
Yes, you can sleep with most hair extensions. However, it is advisable to tie the hair into a loose plait or knot to avoid tangling and minimise pressure during sleep.
Will hair extensions be recognised?
With the right application and blending technique, extensions can be virtually invisible and blend in seamlessly with your natural hair. The key is to match the colour, texture and thickness of the extensions to your own hair.
Can hair extensions be reused?
Some types of hair extensions, such as clip-ins and tape-ins, can be used several times if cared for properly. Bondings, sew-ins and micro-link extensions are generally not reusable and must be replaced after removal.
Can I cut or trim hair extensions?
It is usually best to have the hair extensions cut or shortened by a stylist to achieve the desired result and maintain the integrity of the hair extensions. However, if you are experienced in cutting hair, you can also carefully trim your hair extensions yourself.
What precautions should I take?
Hair extensions are generally safe and versatile. However, it is important to avoid excessive heat styling, minimise contact with chlorine or salt water and be careful when brushing or detangling to avoid damage. To ensure the longevity and appearance of your hair extensions, it is also important to follow the care instructions provided by your hair extension specialist.
Shipping questions
What are the shipping costs?
We will gladly inform you about the shipping costs. Please click on the link below for detailed shipping information.
How long is the delivery time?
The delivery time with DHL can vary. As a rule, standard shipping takes 2-5 working days. Please note that this information is only indicative and can be influenced by various factors.
It also depends on the product. If you have ordered a personalised product, it will of course have to be made first. Further information can be found on the respective product page.
Questions about returns
What is the return policy?
You are entitled to cancel and return the order within two weeks. Customised products are excluded from the right of cancellation.
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